Troubleshooting/generating-a-diagnostics-file: Difference between revisions
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{{TopicTroubleshooting|float:right;}} | |||
You can generate a Diagnostics file and send it to the Snakeoil Squad for troubleshooting purchases. Go to the ''System'' page, and click the "''Diagnostics''" button pictured below: | You can generate a Diagnostics file and send it to the Snakeoil Squad for troubleshooting purchases. Go to the ''System'' page, and click the "''Diagnostics''" button pictured below: | ||
[[File:System - commands.png|center|frameless|1138x1138px|System - commands]] | [[File:System - commands.png|center|frameless|1138x1138px|System - commands]] | ||
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Click on the "''OK''" button to close the dialog box. | Click on the "''OK''" button to close the dialog box. | ||
Please only send this file to the Snakeoil Squad upon request. The Snakeoil Squad email domain is snakeoil-os.net. Do not forward this file to anybody else. The diagnostics file contains only basic configuration setup and system information regarding your computer. There are no sensitive information contain within this file. It is still a good idea to only forward this file to the Snakeoil Squad and nobody else. | Please only send this file to the Snakeoil Squad upon request. The Snakeoil Squad email domain is snakeoil-os.net. Do not forward this file to anybody else. The diagnostics file contains only basic configuration setup and system information regarding your computer. There are no sensitive information contain within this file. It is still a good idea to only forward this file to the Snakeoil Squad and nobody else. | ||
{{ManualNavigation|[[Troubleshooting]]|[[troubleshooting/technical-support-team-viewer-setup|Technical Support: Team Viewer Setup]]}} | {{ManualNavigation|[[Troubleshooting]]|[[troubleshooting/technical-support-team-viewer-setup|Technical Support: Team Viewer Setup]]}} | ||
Revision as of 17:55, 16 August 2019
You can generate a Diagnostics file and send it to the Snakeoil Squad for troubleshooting purchases. Go to the System page, and click the "Diagnostics" button pictured below:
Wait a few moments for the file to generate, then click on the link to download the file:
Click on the "OK" button to close the dialog box.
Please only send this file to the Snakeoil Squad upon request. The Snakeoil Squad email domain is snakeoil-os.net. Do not forward this file to anybody else. The diagnostics file contains only basic configuration setup and system information regarding your computer. There are no sensitive information contain within this file. It is still a good idea to only forward this file to the Snakeoil Squad and nobody else.