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diepgs · (This post was last modified: 24-May-2019, 01:22 PM by diepgs.)

I have activated but when installing Jrive 23 running vnc not receiving sound card, I need support

***agent_kith*** · 24-May-2019, 01:57 PM

(24-May-2019, 12:57 PM)diepgs Wrote: I have activated but when installing Jrive 23 running vnc not receiving sound card, I need support

Can you show the full screenshot of the Players section? It's showing one audio card as in use, I would like to know what is using that.

This could be a bug. Another player may be hogging the audio device (hence JRiver cannot access it).

diepgs · (This post was last modified: 24-May-2019, 04:12 PM by diepgs.)

(24-May-2019, 01:57 PM)agent_kith Wrote:
(24-May-2019, 12:57 PM)diepgs Wrote: I have activated but when installing Jrive 23 running vnc not receiving sound card, I need support
Can you show the full screenshot of the Players section? It's showing one audio card as in use, I would like to know what is using that.

This could be a bug. Another player may be hogging the audio device (hence JRiver cannot access it).

I don't understand what you mean, can you show me a sample ???

(24-May-2019, 01:57 PM)agent_kith Wrote:
(24-May-2019, 12:57 PM)diepgs Wrote: I have activated but when installing Jrive 23 running vnc not receiving sound card, I need support
Can you show the full screenshot of the Players section? It's showing one audio card as in use, I would like to know what is using that.

This could be a bug. Another player may be hogging the audio device (hence JRiver cannot access it).

My snakeoil is active, probably a server error: Running (PID: xxxx)

***agent_kith*** · 25-May-2019, 07:31 AM

(24-May-2019, 03:14 PM)diepgs Wrote: I don't understand what you mean, can you show me a sample ???

Show me a full screenshot of this screen:

(24-May-2019, 03:14 PM)diepgs Wrote: My snakeoil is active, probably a server error: Running (PID: xxxx)

Yes, I think it is a server error. Show me the above screen, and also generate a diagnostic file (System menu) and send that to me. If confirmed I'll fix this in the next update.

diepgs · (This post was last modified: 25-May-2019, 09:56 AM by diepgs.)

I found the status of not receiving sound cards is continuous.
And it only works in a limited number of servers, I guess

(25-May-2019, 07:31 AM)agent_kith Wrote: also generate a diagnostic file (System menu)

http://www.mediafire.com/file/2e22hcud83...r.bz2/file

***agent_kith*** · 25-May-2019, 07:07 PM

(25-May-2019, 09:49 AM)diepgs Wrote: I found the status of not receiving sound cards is continuous.
And it only works in a limited number of servers, I guess

Looks like mediacenter23 has crashed:

Code:
[T6 Th05 24 11:00:56 2019] mediacenter23[3596]: segfault at 720000006f ip 000000720000006f sp 00007ffc2472fe38 error 14

Snakeoil will restart JRiver when it crashed.

Can you VNC into your Snakeoil PC, check if the JRiver GUI appear, and when you start playing music, did the GUI disappear immediately, only to re-appear a few seconds later?

Have you tried mediacenter24? Did that work? Or uninstall the current 23 and install an older version, see ifi that'll work.

diepgs · 27-May-2019, 09:46 AM

(25-May-2019, 07:07 PM)agent_kith Wrote:
(25-May-2019, 09:49 AM)diepgs Wrote: I found the status of not receiving sound cards is continuous.
And it only works in a limited number of servers, I guess
Looks like mediacenter23 has crashed:

Code:
[T6 Th05 24 11:00:56 2019] mediacenter23[3596]: segfault at 720000006f ip 000000720000006f sp 00007ffc2472fe38 error 14

Snakeoil will restart JRiver when it crashed.

Can you VNC into your Snakeoil PC, check if the JRiver GUI appear, and when you start playing music, did the GUI disappear immediately, only to re-appear a few seconds later?

Have you tried mediacenter24? Did that work? Or uninstall the current 23 and install an older version, see ifi that'll work.

Thanks, I will check again